- National Broadband Network (NBN)
- Telephone Line Testing
- HFC (Hybrid Coax-Fibre)
- NBN Optical Fibre Projects (FTTP, FTTC, FTTB, FTTN)
- OTDRs for NBN Optical Fibre testing
- OTDR Launch Leads for NBN Work
- PON Meters for Fibre-to-the-Curb (FTTC) and Fibre-to-the-Premises (FTTP)
- Fusion Splicers - Single core and Ribbon
- Multi-function VDSL Test Set for FTTB, FTTN, FTTC
- Optical Fibre Inspection & Cleaning Tools
- Optical Fibre Preparation Tools
- Optical Fiber Indentifiers
- Netcomm Installation Assistant for Fibre-to-the-Curb
- Hauling Rope, Cable Drum Rollers & Cable Rodders
- Punch Down Tools for FTTB/FTTC/FTTN
- Visual Fault Locators
- Optical Fibre Inspection Tips - FTTP & FTTC
- Test Leads
- BUZ Tool for FTTC
- Ethernet Testing
- Telecommunications
- 5G Testing
- OTDRs
- Launch Leads
- Fusion Splicers
- Optical Loss Test Sets
- Optical Power Meters
- Optical Light Sources
- Optical Fibre Indentifiers
- Visual Fault Locators
- Optical Channel Checkers
- Optical Fibre Inspection & Cleaning Tools
- Optical Fibre Inspection Tips
- Ethernet Testing (RFC2544 / RFC6349 / Y.1564)
- Electrical & Industrial Test
- Pipe & Cable Location
- Gas Detection
- Safety
- Network Test
- Signs
- Tools
- Oliver Safety Boots and Shoes
- Gumboots
- Slip On Shoes
- Lace Up Joggers
- Elastic Sided Boots
- Lace Up Boots
- Lace Up Shoes
- Zip Sided Boots
- Pull On Boots
- Mining Boots, Laced In Zip Boots
- Accessories - Zippers and Zipper Attachments
- Smelter Boots
- Firefighting Boots
- Accessories - Replacement Laces
- Women's boots
- Accessories - Inner Soles
- Non Safety Footwear
Support Page for Radiodetection Locator Solutions
Technical Support
Osmaro, our Technical Support Officer is available to provide telephone support with troubleshooting on our extensive range of Test Equipment solutions.
Dedicated one-on-one training for Customers can also be provided at TMG's office in Clayton South. External training can also be arranged
To arrange Telephone Technical Support or to discuss your Training needs give our Customer Service team a call on 1800 626 500 or Contact them via our Contact Us page
Customer Service, Technical Support and Warranty Support Operating Hours
Service and Warranty Department opening hours are 8.00am to 4.30pm Monday to Friday.
Our tailored Product Self-Support Portals are below and include;
Frequently Asked Questions, Technical Training Videos, Guides on how to upgrade your firmware, and other useful technical tips
Product Support Portals
VIAVI ONX-580 Multi-function VDSL Test Set
VIAVI/JDSU HST-3000 Multi-function VDSL Test Set
VIAVI ONX-620V Multi-function HFC Test Set
VIAVI MTS-2000 & MTS-4000 OTDRs
VIAVI Certifier10G/40G Cable Certifier
Radiodetection Pipe & Cable Locators
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Go to Product Support Selection
Video Playlists
VIAVI Video Series for ONX-580 (ONX-VDSL-TMG-BV)
TMG Video Series for VIAVI ONX-580 (One Expert)
2 HR Training Video on Copper & DSL
Live Demo of the ONX-580 inc OneCheck TDR (just like Auto-ID on the HST)
ONX-580 System Overview
Standard TDR (PET) Overview
OneCheck TDR is the latest feature added (FOR FREE) to the ONX-DSL. Upgrade your firmware today to take advantage by downloading below.
YouTube Channel
Introduction to the ONX-DSL
Basic Navigation
Copper Tests Overview
TDR (PET) Introduction
The ONX DSL video series is our way of continuing our commitment to providing the very best in technical support for our valued customers.
Since the release of the Next Generation platform in Australia, the VIAVI ONX (One Expert) has begun to take the industry by storm.
The VIAVI ONX VDSL platform is used and highly recommended by copper telecommunications contractors here in Australia.
YouTube Channel
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Latest ONX-DSL Firmware 9.1.11
***Released October 2018*** Click Image To Download & Follow Procedure Below, alternatively you can call us to activate the upgrade via StrataSync Internet Explorer users: To download file, "Rightclick" the link and hit "Save target as" to download the file." |
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USB ONX-DSL Upgrade Procedure |
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Release Notes for ONX-580 Firmware 9.1.11 |
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Frequently Asked Questions |
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One Expert DSL User Guide |
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Three Wire RFL
VIAVI Application Note |
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Upgrade Procedure
via StrataSync |
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TMG ONX-VDSL-TMG-BV
TMG Best Value Package Inclusions |
If you need further support please contact us via the web form below, or call TMG Support directly on 1800 626 500
You can also check out VIAVI's support portal online: support.viavisolutions.com
Go to Product Support Selection
TMG Videos
JDSU HST3000 ADSL / VDSL Testing Training - TMG Test Equipment
JDSU HST3000 Method of Procedure (Copper) - TMG Test Equipment
The JDSU HST3000 platform is used and highly recommended by Telstra, ISGM and National Broadband Network (NBN) here in Australia for ADSL and VDSL Testing.
For additional product information and technical support, please visit: http://www.tmg.com.au/item/JDSU_HST-3000-TMG_BV.php
YouTube Channel
Faster fault determination and rectification means more money in your pocket!
This training video covers the "Best Practices" Method of Procedure for the HST3000 Copper functionality. A further ADSL/VDSL training video will be released at the end of October 2014.
The JDSU HST3000 platform is used and highly recommended by Telstra, ISGM and National Broadband Network (NBN) here in Australia.
For additional product information and support, please visit: http://www.tmg.com.au/item/JDSU_HST-3000-TMG_BV.php
YouTube Channel
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HST3000 - Battery Gauge Reset...
Having issues with you HST battery, try this procedure now! |
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HST3000 Software for Mainframe and Module
Click Image To Download Zip File. Instructions included within, if you require any assistance do not hesitate to contact our support number at the bottom of the page |
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HST-3000 Base User Guide |
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VIAVI - What is TDR...
Intro to TDR using the HST-3000 |
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VIAVI - What is RFL...
Intro to RFL using the HST-3000 |
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HST-3000 TMG Best Value Package Specifications |
If you need further support please contact us via the web form below, or call Support directly on 1800626500
You can also check out VIAVI's support portal online: support.viavisolutions.com
Go to Product Support Selection
Support Page Contents
Troubleshooting Guide / Support Process
Latest Software Release and Upgrade Instructions
Training and Instructional Videos
Technical Tip
Frequently Asked Questions
Trilithic Seeker HL-KIT Leakage Detectors
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Troubleshooting Guide / Support Process
This flow chart will guide you through the process of getting support for your ONX-620 The information shown in this website is updated periodically so be sure to check out the website from time to time Software updates are not generally available over the air |
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ONX-620 Software
***Approved NBN software*** Click Image To Download & Follow Procedure Below Internet Explorer users: To download file, "Rightclick" the link and hit "Save target as" to download the file." |
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USB ONX-620 Upgrade Procedure |
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ONX-620 Software Release Notes
Release Notes for Software 3.18.7 Please note this software includes a newly added feature "templates". NBN is not currently using this feature. All NBN Limit Plans still need to be deployed via StrataSync |
Please note this tutorial is for software version 3.18.7.
If the process ever changes on future revisions, we'll update the video!
YouTube Channel
Tutorial on how to connect your iOS device with the ONX-620V, via Bluetooth
YouTube Channel
TMG Videos
How To Upgrade The Software On VIAVI ONX-620
Setting Up Your NBN Pilot Channels on ONX620
Connecting to WiFi on the ONX620
Clearing Up Your Work Orders On Your ONX620
Checking NBN Limit Plan On Your ONX620
ONX620 System Settings Presentation
VIAVI ONX620 How To Create Short Cuts
ONX620V Channel Check - Set Up & Test - Mob Friendly
ONX620 Quick Check Set Up & Test - Mobile Friendly
Please note this tutorial is for software version 3.18.7.
If the process ever changes on future revisions, we'll update the video!
YouTube Channel
Note: information changes from time to time, please make sure you have the correct data from NBN, otherwise, check with your supervisor first.
Disclaimer: layout may look different from one software version to another. Please ensure you're running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade: tmg.com.au/onxsupport
YouTube Channel
Disclaimer: layout may look different from one software version to another. Please ensure you're running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade: tmg.com.au/onxsupport
YouTube Channel
Note: You should StrataSync first before clearing up this data.
Disclaimer: layout may look different from one software version to another. Please ensure you're running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade: tmg.com.au/onxsupport
YouTube Channel
Notes:
- If you restore your unit to factory defaults, you will also need to reinstall the NBN Limit Plan.
- The NBN Limit Plan file names may change from time to time. Speak to your supervisor to make sure you have the latest template.
Disclaimer: layout may look different from one software version to another. Please ensure you're running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade: tmg.com.au/onxsupport
YouTube Channel
Disclaimer: layout may look different from one software version to another. Please ensure you're running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade: tmg.com.au/onxsupport
YouTube Channel
OneExpert HFC Tester (Dual Diplexer, RF Video Testing)
Description:
NBN Approved Viavi ONX-620V CATV Tester for use on Telstra / NBN’s HFC network for RF testing.
The One Expert CATV (ONX620V) is a tool for HFC Technicians of all levels of expertise.
Every ONX620V unit comes with pre-programmed automated testing sequence developed in conjunction with Telstra for the new NBN HFC network.
With a simple user-friendly interface and pass/fail results makes testing and fault finding fast and simple.
Disclaimer: layout may look different from one software version to another. Please ensure you're running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade: tmg.com.au/onxsupport
YouTube Channel
Use Channel Check to quickly check results for your desired channel plan.
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VIAVI ONX620V
OneExpert HFC Tester (Dual Diplexer, RF Video Testing)
Description
NBN Approved Viavi ONX-620V CATV Tester for use on Telstra / NBN’s HFC network for RF testing.
The One Expert CATV (ONX620V) is a tool for HFC Technicians of all levels of expertise.
Every ONX620V unit comes with pre-programmed automated testing sequence developed in conjunction with Telstra for the new NBN HFC network.
With a simple user-friendly interface and pass/fail results makes testing and fault finding fast and simple.
For additional product information and support, please visit: tmg.com.au/ONXSupport
YouTube Channel
Use QuickCheck to quickly determine if signal is present and signal level is OK (also referred to as the 2 Channel Test)
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1) Select QuickCheck
2) Make sure unit is properly connected and select test location accordingly
3) Configure by selecting ‘Carrier Configuration’.
4) Press 'Add Carrier' and follow the prompts.
5) Select CW channel frequencies
6) Select Start
7) Make a note of levels / take a picture / screenshot etc
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VIAVI ONX620
OneExpert HFC Tester (Dual Diplexer, RF Video Testing)
Description
NBN Approved Viavi ONX-620 CATV Tester for use on Telstra / NBN’s HFC network for RF testing.
The One Expert CATV (ONX620V) is a tool for HFC Technicians of all levels of expertise.
Every ONX620V unit comes with pre-programmed automated testing sequence developed in conjunction with Telstra for the new NBN HFC network.
With a simple user-friendly interface and pass/fail results makes testing and fault finding fast and simple.
Disclaimer: layout may look different from one software version to another. Please ensure you're running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade: tmg.com.au/onxsupport
YouTube Channel
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To avoid damaging the ports on your ONX-620 and ensure a tight (leak proof) connection, always use the approved Ripley Torque wrench when connecting cables to the ONX. If a Torque wrench is NOT used, the over-tightening of cables connected to the port can permanently damage the ONX port which leads to incorrect results and significant down time for your instrument If your ports are damaged, TMG can replace the ports for you with a super fast turn around. |
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Frequently Asked Questions Download list of most common FAQs |
The Trilithic Seeker kits are now an NBN mandatory requirement for Contractors conducting HFC Testing to find and repair sources of leakage and ingress to improve network performance.
In stock now and available for immediate purchase via Contractor Essentials.
All units are supplied pre-configured to the correct NBN HFC leakage frequencies.
If you need further support please contact us via the web form below, or call Support directly on 1800 626 500
You can also check out VIAVI's support portal online: support.viavisolutions.com
Go to Product Support Selection
The J-Reporter software is designed to generate Tier 1 and Tier 2 Reports from test results obtained from VIAVI's (formally JDSU) Certifier units, MTS-2000 and MTS-4000 OTDRs, and the SmartClass Fiber MPOLx Optical Loss Test Sets. The software is capable of exporting to the commonly used *.CSV and *.PDF formats for data archiving.
J-Reporter software also contains the latest firmware for the Certifier 10G and Certifier 40G units, and provides enhancements to functionality along with Cable and Fibre database updates. See Page 30 of the J-Reporter User Guide below for instructions
Support Page Contents
Latest Firmware Release and Upgrade Instructions
Training and Instructional Videos
Contact Us
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Windows 32-bit | J-Reporter Software for VIAVI Certifier units - Version 8.0 Build 1087 released April 15, 2019 Click Image To Download & Follow Procedure Below Internet Explorer users: To download file, "Rightclick" the link and hit "Save target as" to download the file." |
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Windows 64-bit | J-Reporter Software for VIAVI Certifier units - Version 8.0 Build 1087 released April 15, 2019 Click Image To Download & Follow Procedure Below Internet Explorer users: To download file, "Rightclick" the link and hit "Save target as" to download the file." |
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J-Reporter Installation Guide |
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J-Reporter Software Release Notes
Release Notes for v8.0 Build 1087 |
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J-Reporter User Guide
To update the firmware of your Certifier 10G or Certifier 40G, please see Page 30 for the process to updating the Device Software using J-Reporter |
Video Playlists
Introducing CERTiFi for Enterprise Test & Certification
Instructional Video - Certifier10G/40G Instrument Basics
Instructional Video - How to perform Copper tests with VIAVI Certifier10G/40G
How to Install J-Reporter Software and Update your Certifier10G/40G firmware
CERTiFi is a cloud-based solution for teams who design, build, test, and certify the structured cabling in enterprise networks.
Powered by the VIAVI Solutions StrataSyncTM platform, CERTiFi empowers every team member with the information needed to complete tasks accurately and on time.
With CERTiFi, team members establish alignment at every stage of their project – from creating design requirements and assigning tasks, to performing tests and analyzing project metrics in real time.
Manage your projects with confidence and equip your team to succeed with CERTiFi.
This video is presented by VIAVI Solutions
YouTube Channel
Configure System Settings
Calibrate the Touch Screen
Configure Project Settings
Manage the Results on the VIAVI Certifier10G/40G
This video is presented by VIAVI Solutions
YouTube Channel
Setup Copper tests on the Certifier10G/40G
Perform Twisted Pair LINK and CHANNEL tests with the Certifier10G/40G
Navigate and Interpret the Test Results on the unit
This video is presented by VIAVI Solutions
YouTube Channel
Install J-Reporter on your Windows PC
Check the firmware level of your Certifier 10G/40G
Update Certifier10G/40G firmware
Video is presented to you by VIAVI Solutions
YouTube Channel
If you need further support please contact us via the web form below, or call Support directly on 1800 626 500
You can also check out VIAVI's support portal online: support.viavisolutions.com
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Support Page Contents
Technical Tip
Training and Instructional Videos
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Latest NBN Approved ONX-620v Firmware 3.12.3
***Approved 28th September, 2018*** Click Image To Download & Follow Procedure Below Internet Explorer users: To download file, "Rightclick" the link and hit "Save target as" to download the file." |
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USB ONX-620v Upgrade Procedure for Version 3.12.3 |
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OTDR & PON Meter Connector Port SaversOTDR port repairs and repolishing are cost you money and your business unnecessary and costly downtime.
A Fibre Connector Port Saver is an ultra-high premium grade (almost) 0dB attenuator, and used as a sacrifical adapter.
Damage the low-cost, easy user and field-replaceable Connector Port Saver rather than your OTDR port |
Enterprise-SLM software application allows defining the number of fiber to test in each MPO cable (8, 12 or others) as well as the label scheme to easily document all the tested fibers. Enterprise-SLM will also control the optical switch to test all fibers in a MPO cable after one-button press. It reduces the test time by 50% compared to manual mode.
This Video is presented by Viavi Solutions.
YouTube Channel
TMG Videos
How To Perform A Software Upgrade On VIAVI MTS2000 / MTS4000 Ver. 2
How to find Fibre Faults like a Pro
Using Smart OTDR on the Viavi MTS2K and MTS4k
OTDR Settings for NBN FTTC (MTM LFN)
Bidirectional Testing using the VIAVI Fibre Complete OTDR
How to Reference your Bi Directional OTDR
Telstra Wideband- Updating the Telstra Workbook
Updating the Telstra Workbook
Smart Access Anywhere - Getting the most from your Viavi OTDR
Using Config Files on the Viavi MTS2k or MTS4k
OTDR Training - Selecting the correct Pulse Width Setting for the MTM LFN
VIAVI MTS-4000 v2: OTDR Folder Instructions - nbn FTTC & FTTP
With this method you can upgrade or downgrade the software of your unit and also works with other versions of the MTS-4000 or MTS-2000.
YouTube Channel
Using Smart Access Anywhere with your Viavi OTDR will speed up the time it takes to locate and fix bad splice joints or multi port connections on the NBN Network. This is available with all new Viavi OTDR's purchased from TMG or as an upgrade Licence if you have a JDSU / Viavi OTDR already.
https://www.tmgtestequipment.com.au/solutions/index.php?app=cms&ns=display&ref=OTDR-Selection-Guide
YouTube Channel
YouTube Channel
YouTube Channel
You will learn how to set up the Instruments and store the results.
Times
1:10 Bidirectional Insertion Loss & Optical Return Loss Only
3:35 Bidirectional Insertion Loss and Unidirectional OTDR
7:10 Bidirectional Insertion Loss & Bidirectional OTDR
10:04 Bidirectional OTDR Manual Set Up
11:05 Using SmartAccess Anywere to set up and store traces in one OTDR
This video is presented by Darren Harris, TMG Test Equipment
YouTube Channel
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YouTube Channel
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I will offer an overview of SAA Anywhere, shows the few steps it takes to get up and running and a demonstrate how to get the most from this amazing technology.
YouTube Channel
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YouTube Channel
YouTube Channel
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Frequently Asked Questions Download list of most common FAQs |
If you need further support please contact us via the web form below, or call Support directly on 1800 626 500
You can also check out VIAVI's support portal online: support.viavisolutions.com
Go to Product Support Selection
TMG is an Australian Radiodetection Distributor, stocking a wide range of Pipe and Cable Locators and Ground Penetrating Radars / GPR's
Reducing Damage, Improving Safety
Locating underground services by using a cable and pipe locator before excavating improves safety, saves time and reduces costs by lowering the number of cable and pipe strikes during excavation.
RD7100 & RD8100 Overview
Understanding Antenna Modes
Understanding Current Direction
RD1500 Overview - GPR (Ground Penetrating Radar)
Much more...
YouTube Channel
Visit www.tmgtestequipment.com.au Or Call Toll Free 1800-680-680
This introduction for the CAT4 and Genny4 will helped you better understand the product.
Throughout this video we cover an overview of the Cat4 and Genny4, what accessories come with the kit, the main features of the Cat4’ Receiver and Genny4’s transmitter, and a product demonstration overview.
YouTube Channel
Check out our Radiodection range today...
Still have questions? You can contact us via phone, email or submit a request below and we'll contact you!
1800 680 680 | sales@tmg.com.au
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How to Contact Us...
You can contact us by either
- Completing the online Contact Form below,
- Calling us on FREECALL 1800 680 680, or
- Utlising our FREE "Click to Call" service (enter your name and your phone number, then your phone will ring and connect you to our office).
Alternatively, if you are calling from outside Australia please call +61 3 9265 7400.
We look forward to assisting you with your requirements
Operating Hours
Sales & Rental Department
8.00am to 5.30pm Monday to Friday.
Technical Support, Service and Warranty Department
8.00am to 4.30pm Monday to Friday.
Contact Us Form
Please remember, you can always contact us via telephone or postal mail as well using the following information:
TMG Test Equipment
231 Osborne Ave
Clayton South, Australia 3169
Telephone: 1800 680 680
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