At TMG Test Equipment, we don’t just supply industry-leading measurement tools; we ensure they perform at their peak in the field. Our Australian-based technical support team provides comprehensive assistance for the complex challenges faced by telecommunications, electrical, and utility professionals.

Whether you are troubleshooting a fiber optic link with a VIAVI OTDR, locating underground assets with Radiodetection, or ensuring site safety with Honeywell gas detection, our specialists are here to bridge the gap between complex technology and field efficiency. If you’re a TMG customer, we’ve got your back.

Specialist Support for Leading Brands

We provide factory-backed technical guidance and application support for the world’s most trusted test and measurement manufacturers, including:

• Telecommunications: Support for VIAVI Solutions, Sumitomo Electric, and EXFO equipment.

• Utility & Locating: Expert advice for Radiodetection (RD7100/RD8100/RD8200) and Vivax-Metrotech.

• Safety & Industrial: Technical assistance for Honeywell Gas Detection and BW Technologies.

• General Electrical: Support for Keysight, Fluke, and Megger testing platforms.

How We Support Your Operations

Our goal is to minimize downtime and maximize your return on investment. TMG’s technical support services include:

• Initial Setup & Configuration: Get your equipment out of the box and into the field faster with guided configuration.

• Remote Troubleshooting: Immediate assistance for software errors, measurement discrepancies, and firmware updates.

• Application Advice: Not sure which setting to use for a specific field test? Our experts provide real-world advice tailored to Australian standards.

• Firmware & Software Updates: Stay current with the latest features and security patches for your testing fleet.

Beyond Support: Maintenance & Training

If your equipment requires more than a software fix, TMG offers a seamless transition to our NATA-accredited calibration laboratory and repair centre. We also offer customized Application Training to ensure your workforce is competent, confident, and compliant.

Need Immediate Help? Before calling, please have your Model Number and Serial Number ready. This helps our technicians access your device’s history and provide a faster resolution.