TMG VIAVI OTDR Support Page | TMG Test Equipment We pride ourselves on providing the best pre- and post-sale support for the test equipment and tools we provide. Call us on 1800 626 500 for TMG VIAVI OTDR Support.

Support Page for VIAVI/JDSU Optical Time Domain Reflectometers (OTDRs)

VIAVI OTDR Support Portal

VIAVI OTDR Support Portal

  • Latest Software Release & Upgrade Instructions
  • OTDR Training & Instructional Videos
     VIAVI Inspect Before You Connect
     How to tether your OTDR to your phone
     How to connect your OTDR to wifi or phone hotspot
     How to connect your OTDR to the Network with an RJ45 Cable
     Viavi Smart Access Anywhere demonstration for the Viavi OTDR
     How To Perform A Software Upgrade On VIAVI MTS2000 / MTS4000 Ver. 2
      Using Smart OTDR on the Viavi MTS2K and MTS4k  OTDR Settings for NBN FTTC (MTM LFN)  Bidirectional Testing using the VIAVI Fibre Complete OTDR  How to Reference your Bi Directional OTDR  Telstra Wideband- Updating the Telstra Workbook  Updating the Telstra Workbook  Smart Access Anywhere - Getting the most from your Viavi OTDR  Using Config Files on the Viavi MTS2k or MTS4k  OTDR Training - Selecting the correct Pulse Width Setting for the MTM LFN  VIAVI MTS-4000 v2: OTDR Folder Instructions - nbn FTTC & FTTP
  • Inspect Before You Connect ™ Training Videos
  • OTDR Best Testing Practices
  • Important Technical Tip - SAVES MONEY!
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Latest Software Release & Upgrade Instructions

Watch the video below, and click on the image/link shown for your OTDR to be taken to the correct upgrade page for your OTDR Platform.

VIAVI/JDSU MTS-2000 OTDR
MTS-2000

Upgrade Platform Page

VIAVI/JDSU MTS-2000 v2 OTDR
MTS-2000 v2
v2 has serial number format:  EBAKxxxxx

 Upgrade Platform Page
VIAVI/JDSU MTS-4000 OTDR
MTS-4000
Upgrade Platform Page
VIAVI/JDSU MTS-4000 v2 OTDR
MTS-4000 v2
Upgrade Platform Page
Video | How To Perform A Software Upgrade On VIAVI MTS2000 / MTS4000
How To Perform A Software Upgrade On VIAVI MTS2000 / MTS4000 Ver. 2

This video will guide you though the process of upgrading the MTS-2000 and MTS-4000 Ver. 2 to the latest software available via updatemyunit.net.

With this method you can upgrade or downgrade the software of your unit and also works with other versions of the MTS-4000 or MTS-2000.

How To Perform A Software Upgrade On VIAVI MTS2000 / MTS4000 Ver. 2
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Training & Instructional Videos

VIAVI MTS 4000v2: MPO OTDR, Enterprise SLM

Learn how to set-up and test multi-fiber singlemode MPO cables in automated mode with VIAVI MTS-4000 V2 & MTS-4000 MPO Switch module.

Enterprise-SLM software application allows defining the number of fiber to test in each MPO cable (8, 12 or others) as well as the label scheme to easily document all the tested fibers. Enterprise-SLM will also control the optical switch to test all fibers in a MPO cable after one-button press. It reduces the test time by 50% compared to manual mode.

This Video is presented by Viavi Solutions.

VIAVI MTS 4000v2: MPO OTDR, Enterprise SLM
TMG Videos
New 2021 Viavi OTDR Interface

Viavi have updated the look, feel, operation and performance of their OTDR and related applications on the SmartOTDR, MTS2Kv2, MTS4Kv2, 5800, OneAdvisor and CellAdvisor 5G platforms. This is called OTDR2.0 and is harmonized across the platforms to take the headache out of switching tools and minimizing familiarization time.

This updated interface sets a benchmark for OTDR performnce, usability and simplicity.

New 2021 Viavi OTDR Interface
VIAVI Inspect Before You Connect

This video is a stiched-up version of the Inspect Before You Connect series created and published by VIAVI Solutions. The complete series can be found in VIAVI's website: https://www.viavisolutions.com/en-us/fiber-inspection
This video provides insightful information on the importance of keeping fibre optics equipment clean. Also highlights the negative impact of neglecting the care of fibre optics interfaces.

VIAVI Inspect Before You Connect
How to tether your OTDR to your phone

This Viavi video demonstrates how to connect your OTDR to your phone using a lead. Great for when you need to sync data to the cloud, be allocated jobs or enable your OTDR to be accessed remotely.

How to tether your OTDR to your phone
How to connect your OTDR to wifi or phone hotspot

This Viavi video will demonstrate how to connect your OTDR to your phones hotspot or wifi nework. Great for when you need to sync data to the cloud, be allocated jobs or enable your OTDR to be accessed remotely.

How to connect your OTDR to wifi or phone hotspot
How to connect your OTDR to the Network with an RJ45 Cable

This Viavi Video will demonstrate how to connect your OTDR to your home or work network. Steps to take if you want to add new software or carry out a firmware update

How to connect your OTDR to the Network with an RJ45 Cable
Viavi Smart Access Anywhere demonstration for the Viavi OTDR

This is a short Video from Viavi, demonstrating how to use Smart Access anywhere with your Viavi MTS 2000 or MTS 4000.

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Viavi Smart Access Anywhere demonstration for the Viavi OTDR
How To Perform A Software Upgrade On VIAVI MTS2000 / MTS4000 Ver. 2

This video will guide you though the process of upgrading the MTS-2000 and MTS-4000 Ver. 2 to the latest software available via updatemyunit.net.

With this method you can upgrade or downgrade the software of your unit and also works with other versions of the MTS-4000 or MTS-2000.

How To Perform A Software Upgrade On VIAVI MTS2000 / MTS4000 Ver. 2
How to find Fibre Faults like a Pro

Once a fibre run is completed the last thing you want is to find problems with a splice or a connector as it means you will need to hunt down the problem and repair it before submitting the trace. Even worse if you have to go back to an old job to find a problem. This is usually time consuming and costs you money.

Using Smart Access Anywhere with your Viavi OTDR will speed up the time it takes to locate and fix bad splice joints or multi port connections on the NBN Network. This is available with all new Viavi OTDR's purchased from TMG or as an upgrade Licence if you have a JDSU / Viavi OTDR already.

https://www.tmgtestequipment.com.au/solutions/index.php?app=cms&ns=display&ref=OTDR-Selection-Guide

How to find Fibre Faults like a Pro
Using Smart OTDR on the Viavi MTS2K and MTS4k

In this short video, I will demonstrate how to use the Smart OTDR function which comes as standard on the Viavi MTS 2000 and MTS 4000. This function allows the user to set up the OTDR for NBN work by simply selecting the length of the fibre under test and selecting LFN or DFN. This eliminate the OTDR's being incorrectly set up. The config files are configured to the latest NBN Optical Testing Standard v9 1 Mar 2019. Please feel free to contact TMG for more details 1800 680 680.

Using Smart OTDR on the Viavi MTS2K and MTS4k
OTDR Settings for NBN FTTC (MTM LFN)

This video will show you how to correctly set up your Viavi OTDR to test through the Splitters as used for NBN FTTC and Business Segments.

OTDR Settings for NBN FTTC (MTM LFN)
Bidirectional Testing using the VIAVI Fibre Complete OTDR

In this Video, I demonstrate how to use the VIAVI Fibre Complete OTDR to carry out different Bidirectional Tests required for Telstra Wideband such as Insertion Loss, Optical Return Loss and OTDR Traces.

You will learn how to set up the Instruments and store the results.

Times
1:10 Bidirectional Insertion Loss & Optical Return Loss Only
3:35 Bidirectional Insertion Loss and Unidirectional OTDR
7:10 Bidirectional Insertion Loss & Bidirectional OTDR
10:04 Bidirectional OTDR Manual Set Up
11:05 Using SmartAccess Anywere to set up and store traces in one OTDR

This video is presented by Darren Harris, TMG Test Equipment

Bidirectional Testing using the VIAVI Fibre Complete OTDR
How to Reference your Bi Directional OTDR

In this Video I cover the benefits of using a Bi Directional OTDR for IL Testing for Telstra Wideband and demonstrate how to quickly self reference your Launch Lead.

How to Reference your Bi Directional OTDR
Telstra Wideband- Updating the Telstra Workbook

In this video, I demonstrate how quickly and easy it is to complete the Telstra Workbook with IL and ORL results taken from your Viavi Bi Directional OTDR.

Telstra Wideband- Updating the Telstra Workbook
Updating the Telstra Workbook

In this video we discuss how to update the Telstra Workbook with IL & ORL Results from your Viavi OTDR

Updating the Telstra Workbook
Smart Access Anywhere - Getting the most from your Viavi OTDR

In this video, I discuss the benefits of using Smart Access Anywhere with your Viavi OTDR. SAA allows for remote training, support and offers the flexibility to add config files or extract OTDR Traces from anywhere.

I will offer an overview of SAA Anywhere, shows the few steps it takes to get up and running and a demonstrate how to get the most from this amazing technology.

Smart Access Anywhere - Getting the most from your Viavi OTDR
Using Config Files on the Viavi MTS2k or MTS4k

Using Config files is a quick and simple way of setting up your OTDR. You can set up config files on an OTDR and share them with other Viavi OTDRs to make sure that all test set ups are consistent and correct with all techs. For more information contact TMG Tech Support on 1800 626 500 for further assistance.

Using Config Files on the Viavi MTS2k or MTS4k
OTDR Training - Selecting the correct Pulse Width Setting for the MTM LFN

This short video demonstrates what happens if you have the wrong pulse width setting on an OTDR when testing through splitters as found on the LFN part of the NBN Network.

OTDR Training - Selecting the correct Pulse Width Setting for the MTM LFN
VIAVI MTS-4000 v2: OTDR Folder Instructions - nbn FTTC & FTTP

Demonstration on the MTS-4000 v2, on the ideal folder setup for nbn FTTC (Fibre to the Curb) & FTTP (Fibre to the Premise) by TMG Test Equipment.

VIAVI MTS-4000 v2: OTDR Folder Instructions - nbn FTTC & FTTP
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Inspect Before You Connect ™ Training Videos

Video Series  Inspect Before You Connect ™ Training Videos
Inspect Before You Connect ™ Training Videos

This Video Series currently contains the following training videos:

⟹ Inspect Before You Connect Introduction
⟹ Proactive vs. Reactive Inspection
⟹ Importance of Inspecting BOTH Sides of a Connection
⟹ The Importance of Inspecting New Fibre Connectors
⟹ Cleaning Stick vs. a Clicker
⟹ Static Charge and Contamination
⟹ Understanding Fibre Cleaning Solvents
⟹ The Importance of Reliable Cleaning Tools
⟹ Understanding the IEC-61300-3-35 Standard
⟹ The Importance of Automated Pass/Fail Analysis for Fibre Inspection
⟹ The Importance of Documenting Fibre Inspection Results
⟹ The Importance of Investing in Inspection and Cleaning Today

These videos are presented by Tyler Vander Ploeg (VIAVI Solutions) and Brian Teague (MicroCare)

Inspect Before You Connect ™ Training Videos
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OTDR Best Testing Practices

Use of Launch Cables

A launch cable consists of a spools of fibre with a specific distance, and should be connected between the OTDR and fibre link under test in order to qualify the front end connectors.

The length of the launch cable depends on the link being tested, but it’s generally between 150 m and 1000 m for single-mode and multimode testing.

The fibre length highly depends on the OTDR attenuation dead zone, which is function of the pulsewidth. The larger the pulsewidth, the longer the launch cable required.

PROACTIVE Connector Inspection

A single dirty fibre connection can affect overall signal performance. Proactively inspecting each fibre connection with a fibre microscope probe will significantly reduce network downtime and troubleshooting. Always follow this simple "Inspect Before You Connect" process to ensure fibre end faces are clean prior to mating connectors.

A dirty OTDR port or a dirty launch/receive cable connector will impact the OTDR measurement. It needs to be inspected and cleaned before the launch cable is connected.

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Important Technical Tip - Saves Money!

Connector Port Saver

OTDR & PON Meter Connector Port Savers

OTDR port repairs and repolishing are cost you money and your business unnecessary and costly downtime.

A Fibre Connector Port Saver is an ultra-high premium grade (almost) 0dB attenuator, and used as a sacrifical adapter.

Rather than damage your OTDR port, use these low-cost, easy user and field-replaceable Connector Port Savers

....saves you money and downtime

Buy Now from Contractor Essentials

If you need further support please contact us online via our messaging system, or call Technical Support on 1800 626 500

You can also check out VIAVI's support portal online for more information.
support.viavisolutions.com

 

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